Your privacy is my9988's priority. This document transparently explains how we collect, use, store, and protect your personal data as a my9988 platform member — in line with best data protection practices for players in Malaysia.
A summary of my9988's data protection commitments to every Malaysian player — for a quick overview before reading the full policy.
All data transmitted between your browser and my9988 servers is protected by 256-bit SSL encryption — the same standard used by international banking institutions. This means your login credentials, payment details, and personal data cannot be intercepted by third parties during transmission.
My9988 members' personal data is stored on servers protected by multiple layers of security — including firewalls, intrusion detection systems, and strict access controls. Only authorised personnel with a legitimate business need may access player data, and all access is logged and monitored.
My9988 has never and will never sell, rent, or trade your personal data to third parties for marketing purposes. Your data belongs to you — we use it solely to provide you with my9988's services and to fulfil our legal obligations.
As a my9988 member, you have the right to access, correct, and request deletion of your personal data at any time. We also provide options to manage your communication preferences — choosing the types of notifications and promotions you wish to receive from my9988.
My9988 complies with all applicable laws and regulations relating to personal data protection, including requirements set by relevant regulatory bodies. We continuously monitor legal developments and update our privacy practices to remain in full compliance with the latest requirements.
In the unlikely event of a security breach affecting your personal data, my9988 is committed to notifying affected players in a timely manner via their registered email address, along with the steps taken to address the situation.
Important Note: This Privacy Policy forms part of the my9988 Terms & Conditions and applies to all users of the my9988 platform. By using this platform, you agree to the data collection and usage practices described in this document. If you have any questions, please contact us at support@my9988.xyz.
My9988 ("we", "platform") takes the protection of players' personal data very seriously. This Privacy Policy explains transparently how we handle your personal information when you use the website, mobile app, and all services operating under the my9988 brand via the domain my9988.xyz.
This document applies to all users of the my9988 platform — whether you are visiting the website without registering, an active registered member, or a VIP member. Understanding how we handle your personal data will help you make more informed decisions about the information you share with us.
My9988 operates as the data controller for personal information collected from users of this platform. This means we are responsible for determining the purposes and means of processing your personal data, and we are fully accountable for ensuring it is processed lawfully, fairly, and transparently.
My9988 collects your personal data through various means as you interact with our platform. Below are the types of data we collect and the reasons we need them:
| Data Category | Example Information | How It Is Collected |
|---|---|---|
| Identity Data | Full name, MyKad/passport number, date of birth, gender | Registration forms, KYC process |
| Contact Data | Phone number, email address | Registration forms, support communications |
| Financial Data | Deposit/withdrawal records, payment methods used (Touch 'n Go, GrabPay, DuitNow, FPX, etc.) | In-platform transactions |
| Usage Data | Betting history, games played, session duration | Automatically, through activity on the platform |
| Technical Data | IP address, browser type, operating system, device ID | Server logs, cookies |
| Communication Data | Live chat conversation records, support emails | Interactions with the my9988 support team |
We do not collect sensitive categories of personal data such as health information, religious beliefs, or political views, except in very limited circumstances where the law requires us to do so (for example, in the context of responsible gaming).
All data we collect is the minimum necessary to provide you with the my9988 service. We do not collect excessive or irrelevant data beyond the stated purposes.
My9988 uses your personal data for the following purposes, with the corresponding legal basis for each:
Core Principles: my9988 will not use your personal data for purposes incompatible with the original purpose of collection without first obtaining your renewed consent.
My9988 does not sell your personal data. However, to provide you with a complete service, we may share certain data with carefully selected third parties in the following categories:
All third parties with access to my9988 players' personal data are required to process that data only for specified purposes and to maintain security standards equal to or higher than those applied by my9988. We do not permit them to use your data for their own purposes without your consent.
My9988 invests seriously in security infrastructure to protect players' personal data. The following are the security layers we have implemented:
While we take all reasonable steps to protect your data, no system is 100% impenetrable. We also encourage you to take your own security precautions — such as using a strong and unique password, enabling 2FA, and never sharing your login credentials with anyone.
My9988 uses cookies and similar tracking technologies to enhance your experience on the platform, understand how players use it, and enable certain features that cannot function without cookies. The types of cookies we use are as follows:
You can manage cookies through your browser settings. However, disabling essential cookies will significantly affect the functionality of the my9988 platform and may prevent you from fully using our services. For more information on how to manage cookies in your browser, please refer to your browser's help section.
As a my9988 player, you have the following rights regarding the personal data we hold about you. We are committed to making it easy for you to exercise these rights:
You have the right to request a copy of all personal data we hold about you. my9988 will provide this in a readable format within 14 working days of your request being verified.
If the personal data we hold about you is inaccurate or incomplete, you have the right to request a correction. Please contact my9988 support with appropriate supporting evidence to process the amendment.
Under certain circumstances, you have the right to request the deletion of your personal data (the "right to be forgotten"). This right is subject to our legal obligations to retain certain records for specified periods.
You have the right to object to the processing of your personal data for certain purposes, including direct marketing. You may unsubscribe from my9988 promotional communications at any time through your account settings.
You have the right to receive the personal data you have provided to my9988 in a structured, machine-readable format, for the purpose of transferring it to another platform should you choose to do so.
In certain circumstances (for example, during a dispute about the accuracy of data), you have the right to request that we restrict the processing of your data while the matter is resolved, without deleting it.
My9988 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. General retention period guidelines are as follows:
Once the relevant retention period has expired, your personal data will be securely deleted or anonymised in a way that ensures it can no longer be linked back to you as an individual.
My9988's services are strictly for individuals aged 18 and above. my9988 does not knowingly collect personal data from minors. If you believe your child or someone under 18 has registered an account with my9988, please contact us immediately at support@my9988.xyz.
If we discover that personal data has been inadvertently collected from someone under the age of 18, we will take immediate steps to delete that data and close the account in question. Any funds deposited by the underage individual will be returned to the original deposit method once the investigation is complete.
Important for Parents: my9988 supports parents in ensuring their children do not access our betting platform. If you have concerns about a minor accessing online gambling platforms, please contact us and visit our Responsible Gaming page for more information.
The my9988 platform may contain links or references to third-party websites or services that are not operated by us. This Privacy Policy does not apply to those third-party websites or services.
My9988 has no control over the content or privacy practices of third-party websites and is not responsible for their privacy policies. We encourage you to read the privacy policy of each website you visit separately to understand how they handle your personal data. The presence of links to third-party websites on the my9988 platform does not constitute an endorsement of their content or privacy practices.
My9988 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or changes to the services we offer. When material changes are made to this policy:
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Continued use of the my9988 platform after the effective date of any amendment is considered acceptance of the updated Privacy Policy.
If you have any questions, concerns, or requests relating to this Privacy Policy or how my9988 handles your personal data, please do not hesitate to reach out to us through the following channels:
When contacting us regarding a data-related request, please include your registered full name and my9988 account phone number to facilitate the identity verification process. This is necessary to ensure we only disclose or modify data to the rightful account owner.
My9988 is committed to handling all privacy-related requests with the seriousness, confidentiality, and timeliness they deserve. We value your trust and are dedicated to continually earning it.
Online privacy is an increasingly important issue in Malaysia, especially in the context of entertainment and online betting platforms that handle sensitive financial information. At my9988, we understand that your trust in our platform depends not only on game quality or withdrawal speed, but also on the confidence that your personal data and financial information are handled properly and responsibly.
When you register an account my9988 and start using the platform, you are trusting us with information that is genuinely sensitive — from your MyKad number for identity verification, to payment method details such as your Touch 'n Go eWallet or GrabPay account number. We take this responsibility very seriously. All data you provide is stored in systems protected by layers of security comparable to those of financial institutions, not an ordinary website.
One common concern among online platform users is the possibility of their data being sold or shared with advertisers and unrelated third parties. At my9988, this is something we have never done and will never do. Our business model does not rely on monetising player data — it relies on providing a high-quality and enjoyable betting platform. When you register with my9988, your data is used solely to manage your account, process your financial transactions, and maintain platform security.
In the context of online betting in Malaysia, identity verification (KYC) requirements are unavoidable. Laws relating to anti-money laundering and the protection of vulnerable players require platforms such as my9988 to verify player identity and monitor suspicious transactions. This may feel like an extra step at first, but it is a genuine safeguard that also protects your interests as a player — ensuring no one else can open an account using your information or access the funds in your account.
Technically speaking, my9988 uses 256-bit SSL encryption for all communications — meaning every time you log in, make a deposit via DuitNow or Maybank2u, or access your betting history, that data is encrypted in transit. Even if someone were to intercept your internet traffic, the intercepted data would appear as meaningless code without the appropriate decryption key. This security layer is not merely a paper commitment — it is active infrastructure that protects every one of your transactions, every day.
Regarding the use of cookies, my9988 uses cookies for reasonable and limited purposes. Session cookies keep you logged in while you play without requiring you to sign in again every few minutes. Preference cookies help us remember your settings, such as your preferred language. Analytics cookies (in the form of aggregated, non-identifying data) help us understand which platform features are most useful and which need improvement. We do not use cookies to build detailed behavioural profiles for sale to third-party advertisers.
Your rights as a player my9988 relating to personal data are real and enforceable. If you want to know what data we hold about you, you can request a copy. If anything is inaccurate, you can request a correction. If you wish to delete your account and data, you can request that too — subject to certain legal exceptions relating to financial records we are required to retain for a specified period. We will not make this process unnecessarily difficult or slow without valid reason.
In closing, privacy is not something that my9988 treat as a checkbox on a compliance list. It is a core part of the trust that Malaysian players place in us every time they log in to enjoy a live casino game or place a bet on their favourite MPL MY match. We take that trust seriously — and we hope this Privacy Policy gives you a clear and honest picture of how we fulfil that responsibility.
Answers to the questions most frequently asked by Malaysian players about privacy and data protection at my9988.
My9988 believes that privacy is a fundamental right, not a privilege. We strive to be transparent about the data we collect and how we use it. If you have any privacy concerns, our team is always ready to assist and provide clarification. Your trust is our most valuable asset.
Read Full Terms & Conditions →Your personal data is protected. Your transactions are secure. Register a my9988 account today and enjoy a transparent, safe, and rewarding betting experience alongside more than 500,000 Malaysian players.