Please read these Terms & Conditions carefully before using my9988's services. This document outlines your rights and responsibilities as a member, as well as my9988's obligations as an online entertainment platform provider for Malaysian players.
Six key points from my9988's Terms & Conditions most frequently asked about by Malaysian players — a quick reference before reading the full version.
Only individuals aged 18 and above are permitted to register and use my9988's services. Registration by underage individuals is strictly prohibited, and any account proven to have been registered by a minor will be suspended immediately with all balances returned to the original deposit method.
Each player is permitted to hold only one active account at my9988. Registering multiple accounts under the same name or identity is a serious violation of these terms. Any duplicate accounts detected will be closed, and any bonuses or winnings obtained through those accounts will be forfeited without prior notice.
All bonuses offered by my9988 are subject to a rollover requirement before withdrawals are permitted. The rollover requirement is clearly displayed on each bonus offer. For example, a bonus with a 10x rollover means you must wager the bonus amount 10 times before you can withdraw any bonus-related winnings.
All financial transactions on my9988 are conducted in Malaysian Ringgit (MYR). Accepted deposit methods include Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX (Maybank2u, CIMB Clicks). Withdrawals must use the same method as the original deposit and must be under the same name as the registered my9988 account.
My9988 employs advanced detection systems to identify fraudulent activity, including software manipulation, the use of VPNs to spoof geolocation, odds manipulation, and collusion between players to exploit bonuses. Any violation may result in permanent account closure and forfeiture of all balances.
My9988 reserves the right to amend these Terms & Conditions at any time. Any material changes will be communicated to members via their registered email or in-platform notification at least 7 days before taking effect. Continued use of the platform after the effective date constitutes acceptance of the amended terms.
Important Note: By registering for or using my9988's services, you agree to be fully bound by these Terms & Conditions. If you do not agree with any part of this document, please stop using the my9988 platform immediately. Should you have any questions, please contact our support team at support@my9988.xyz before proceeding with registration.
In these Terms & Conditions, the following words and phrases carry the meanings defined herein unless the context requires otherwise:
These Terms & Conditions apply to all users of the my9988 platform without exception, including unregistered visitors, registered members, and VIP members. Use of the platform constitutes full acceptance of all terms set out herein.
Registration and use of my9988's services are subject to the following eligibility requirements, which must be met by every prospective member:
My9988 reserves the right to reject any individual's registration application without providing a reason, at the company's absolute discretion. Rejection decisions are final and non-appealable.
Every my9988 member is fully responsible for their account and all activity conducted under their login credentials. The following account management policies are mandatory:
Single Account: Each individual is permitted to hold only one active account at my9988. This applies regardless of whether a different name, email address, or phone number is used to create additional accounts. Any violation of this policy will result in the closure of all associated accounts and the forfeiture of all balances and bonuses.
Login Security: You are responsible for keeping your password and login credentials confidential. my9988 will not be liable for any losses resulting from unauthorised access to your account caused by your own failure to safeguard this information. Please contact my9988 support immediately if you suspect your account has been accessed without your authorisation.
Identity Verification (KYC): my9988 reserves the right to request identity verification documents at any time, particularly before processing a first withdrawal or when suspicious activity is detected. Documents typically required include a copy of a valid MyKad or Malaysian passport. Failure to provide the requested documents within the specified timeframe may result in a temporary account suspension.
Important: Never share your my9988 login credentials with anyone, including family members. my9988 will never ask for your password through any communication channel.
All financial transactions on my9988 are conducted in Malaysian Ringgit (RM). my9988 supports the following deposit and withdrawal methods, all of which are popular local payment options in Malaysia:
Minimum Deposit: RM 10 per transaction. Maximum Deposit: Varies by payment method and account status — for details on VIP limits, please contact my9988 support.
Withdrawal: The minimum withdrawal amount is RM 50 per request. Withdrawals must be made to the same payment method and account holder name used for the original deposit. my9988 reserves the right to request proof of payment method ownership before processing a first withdrawal or any withdrawal of a large amount.
Withdrawal Processing Time: Withdrawals to e-wallets (Touch 'n Go, GrabPay, Boost, ShopeePay) are typically processed within 5–15 minutes. Withdrawals via DuitNow or FPX to a bank account may take between 15 minutes and 2 hours, depending on the bank's processing time. Withdrawals requested after 11 PM may be processed on the next business day.
My9988 does not charge any fees for deposits or withdrawals. However, your payment provider may impose their own charges, which are beyond my9988's control.
My9988 offers members a variety of bonuses and promotions from time to time, including welcome bonuses, reload bonuses, weekly cashback, and special promotions tied to select sports or casino events. All bonuses are subject to the following conditions:
Rollover Requirement: Every bonus received carries a rollover requirement that must be met before any bonus-related withdrawal is permitted. The exact rollover requirement is stated on each bonus offer. Failure to fulfil the rollover conditions prior to withdrawal will result in the forfeiture of the bonus amount — the actual deposited funds will not be affected.
Bonus Validity Period: All bonuses have an explicitly stated validity period. Bonuses that are unused or whose rollover requirements are not met within the specified period will expire automatically and be returned to my9988 without compensation.
Bonus Restrictions: The welcome bonus is only available to new members making their first deposit. Each account, phone number, IP address, device, and payment method may only claim the welcome bonus once. Attempts to claim the welcome bonus multiple times through different accounts will be treated as bonus abuse.
Tip: Always check the full rollover requirements for each bonus before claiming it. Complete details on any active bonus can be found in the Promotions section of your my9988 account or by contacting our customer support team.
My9988 reserves the right to modify, suspend, or terminate any promotion at any time without prior notice. Any such changes will not affect bonuses already received and currently in the rollover process.
All bets placed on the my9988 platform are subject to the following general rules, which apply across all game and sports categories:
The my9988 Live Casino section operates through partnerships with internationally acclaimed live casino providers such as Evolution Gaming, Pragmatic Play, and SA Gaming. The specific rules applicable to Live Casino are as follows:
All live casino games at my9988 are run using real physical equipment — cards, dice, and roulette wheels — operated by trained human dealers in a strictly controlled studio environment. A Random Number Generator (RNG) is used for digital casino games (RNG games) and has been independently verified by a recognised certification body.
In the event of a technical disruption during a live casino session, my9988 will endeavour to settle bets based on results recorded prior to the disruption. If a result cannot be determined with certainty due to the disruption, the bet will be voided and the stake returned to the player. my9988's decision in such matters is final.
Players are prohibited from using any assistance software, bots, or automation tools while playing at my9988's Live Casino. Violations may result in immediate account closure.
E-Sports betting at my9988 covers major titles including Mobile Legends: Bang Bang (MPL MY), Dota 2, Counter-Strike 2 (CS2), Valorant, League of Legends, and PUBG Mobile. The following specific rules apply to all e-sports betting:
Match Suspension & Cancellation: If an e-sports match is postponed and resumes within 24 hours of the original scheduled time, all bets remain valid and will be settled based on the final result. If the match cannot be completed within 24 hours of the original scheduled time, all bets will be voided and stakes returned to players.
Format Changes: If a match format is changed (for example, from Best of 3 to Best of 1) after a bet has been placed, my9988 reserves the right to void the affected bets and refund the player, or to settle the bets based on the result of the new format played — depending on the type of market involved.
Result Confirmation: E-sports match results are determined based on the official results announced by the relevant tournament or league organiser. In-game statistics serve as an additional reference for resolving specific markets such as first blood or total kills.
My9988 maintains a zero-tolerance policy toward fraud, exploitation, and unethical conduct. The following activities are strictly prohibited and may result in permanent account closure as well as legal action:
My9988 reserves the right to suspend or close any account at any time for the following reasons:
When an account is closed due to a terms violation, my9988 reserves the right to forfeit all bonus balances and winnings obtained through activities that breached those terms. Any remaining real-money balance (excluding bonuses) in the account at the time of closure will be processed for return to the player once the investigation is concluded, subject to its outcome.
Players who wish to voluntarily close their account may do so by contacting my9988 support. All real-money balances will be refunded upon completion of the verification process, within 5 business days.
My9988 provides its platform and services on an "as-is" basis and makes no guarantee that services will be available at all times without interruption. The following liability limitations apply:
My9988 is not liable for any direct or indirect losses arising from technical disruptions, internet connectivity failures on the player's end, or valid bet outcomes that the player disputes. Game and bet results settled in accordance with the established rules are final.
My9988's maximum liability to any player for any claim relating to the platform is limited to the total amount deposited by that player in the 30 days preceding the claim, subject to any exceptions prescribed by applicable law.
My9988 is not liable for any actions, claims, losses, or expenses arising from a player's use of the platform in violation of applicable local laws. Players are solely responsible for ensuring compliance with all laws and regulations in their jurisdiction.
My9988 is committed to protecting every member's privacy in line with best practices in data protection. The collection, use, and storage of your personal data by my9988 is as described in our separate Privacy Policy, which forms an integral part of these Terms & Conditions.
The personal data you provide during registration and use of the platform — including your full name, phone number, email address, and financial transaction details — is collected solely for the purposes of providing my9988's services, complying with legal requirements, and safeguarding your account. This data is not sold or shared with third parties for marketing purposes without your explicit consent.
For full details on how my9988 handles your personal data, your rights in relation to that data, and how to reach us with privacy enquiries, please refer to Full Privacy Policy us.
My9988 reserves the right to amend these Terms & Conditions at any time in response to operational needs, legal changes, or newly established policies. The amendment notification process is as follows:
Continued use of the my9988 platform after the effective date of any amendment constitutes full acceptance of the revised terms. If you do not agree with the changes made, you have the right to close your account before the amendment's effective date.
If you have any questions, concerns, or complaints regarding these Terms & Conditions or the use of the my9988 platform in general, please reach out to us through the following channels:
The my9988 support team is fluent in both Bahasa Malaysia and English and will always strive to provide clear and helpful responses to any queries related to these terms. We value player feedback and are happy to clarify any section of these Terms & Conditions upon request.
For formal complaints that cannot be resolved through standard customer support, my9988 provides a more formal complaint resolution procedure. Please contact our support team for details on how to initiate this process.
Quick answers to the questions most frequently asked by Malaysian players regarding my9988's platform usage terms.
My9988 believes that players who fully understand the terms they've agreed to are happier and more confident players. We strive to write these Terms & Conditions in plain, easy-to-understand language — not confusing legalese. If any section is unclear, the my9988 support team is available to explain it in Bahasa Melayu at any time.
Read Full Privacy Policy →Once you've read and understood our Terms & Conditions, register a free my9988 account today and enjoy over 300 Live Casino tables, thousands of Sports Betting and e-sports markets, alongside more than 500,000 Malaysian players.