My9988 believes that betting should be an enjoyable source of entertainment, not a burden. We provide tools, guidance, and support to ensure every Malaysian player can enjoy a healthy, safe, and responsible gaming experience.
My9988 provides self-control tools that you can activate at any time to keep your gaming experience within healthy, comfortable boundaries.
Set a maximum amount you can deposit into your my9988 account per day or per week. Once this limit is reached, the system will block any further deposits until the reset period arrives. Limits can be lowered immediately, but increasing them requires a 24-hour cooling-off period to give you time to reconsider.
Set the maximum net loss you're willing to absorb in a day or a week. Once the loss limit is reached, my9988 will automatically block new bets for that period. This is the most effective way to ensure betting never disrupts your daily finances.
Set a daily session time limit — for example, a maximum of 1 or 2 hours per day. Once the limit is reached, my9988 will display a notification and automatically end the session. This helps you maintain a healthy balance between entertainment and a productive daily life.
If you feel you need a break from my9988 for a few days or weeks, you can activate a temporary cool-off period — ranging from 24 hours to 6 weeks. During this time, your account will be inaccessible and you will not receive any promotional communications from my9988.
For players who need a longer break, my9988 offers self-exclusion options of 6 months, 1 year, or permanently. During the self-exclusion period, your account will be fully closed and you will not be able to register a new account. This is a serious step, and one we fully support.
You can opt out of all promotional communications from my9988 — including bonus offers, tournament notices, and special promotions — without closing your account. This helps reduce the urge to play triggered by ads or tempting offers.
Answer the questions below honestly. If you answer "Yes" to three or more, this may be a sign that your gambling habits deserve serious attention. Contact the my9988 support team or refer to the help resources listed on this page.
Have you ever played with money that was meant for daily necessities such as rent, utility bills, or food?
Do you find yourself playing longer or wagering more than you planned each time you play?
Are you chasing losses by continuing to play even when you know you should stop?
Has your betting activity affected your relationships with family, friends, or your performance at work or school?
Do you feel anxious, angry, or stressed when you are unable to play, or when you try to stop playing?
Have you ever borrowed money or sold possessions to fund your betting?
Are you hiding your gambling habits or the amount you have lost from the people you care about?
Note: This checklist is for self-awareness purposes only and is not a medical diagnosis. If you are concerned about your gaming habits, please contact the my9988 support team or reach out to a professional help service.
All of my9988's responsible gambling tools can be activated by you directly, with no approval required — a simple process that takes under two minutes.
Go to my9988.xyz and log in using your registered phone number and password.
Click your profile icon in the top right corner of the platform and select "Account Settings" or "Play Controls".
You will see a list of self-control tools — deposit limits, loss limits, time limits, cool-off periods, and self-exclusion. Choose whichever one suits your needs.
Enter your desired limit value (for example, a deposit limit of RM 200 per day) or your preferred break duration. Review the details carefully before confirming.
Limits take effect immediately when reduced. Increasing a limit requires a 24-hour cooling-off period. Self-exclusion takes effect within 24 hours and cannot be reversed before the period ends.
If you have difficulty using these tools or need immediate support, contact the my9988 team via 24/7 live chat or email at support@my9988.xyz.
Important Message from my9988: Online gaming — whether it's Live Casino, football betting, e-sports, or slots — is purely for entertainment. If playing starts to feel like a necessity or is causing financial or emotional stress, it's no longer entertainment. We at my9988 are here to support you every step of the way. Contact us at support@my9988.xyz or via live chat at any time.
Responsible gaming is an approach to online betting that prioritizes self-control, balance, and awareness of the risks involved. It does not mean you cannot enjoy betting — rather, it is about ensuring that betting stays a fun source of entertainment without affecting your finances, mental health, or personal relationships.
At my9988, we define responsible gambling as the combination of three things: first, players making informed decisions based on accurate information about odds and risk; second, a platform that provides tools and information to help players stay in control; and third, a safe, fair, and transparent gaming environment that does not manipulate or exploit player vulnerabilities.
Malaysia has a vibrant and growing online betting community — from EPL fans and Malaysia Super League supporters who love placing bets on weekend matches, to a younger generation passionately following MPL MY esports. For all these players, my9988 is committed to providing a gaming environment where player well-being is a genuine priority, not just a line written into a policy document.
Global statistics show that the vast majority of betting players — over 95% — play in a healthy and responsible way without experiencing any problems. However, for a small number of players, betting can develop into something more problematic. my9988 is here to ensure all our members — including those at risk — have access to the information and support they need before the situation becomes more serious.
Recognising the early signs of problem gambling is the most important first step. These issues often develop gradually, and players themselves may not notice until things have become serious. Here are the warning signs to watch out for:
Remember: Recognizing these signs early takes courage, not weakness. The sooner you seek help, the easier it is to regain control. my9988 is here to support you — not to judge.
Responsible players typically follow a few simple principles that help them stay in control. Here are the guidelines we share with all my9988 members:
My9988 takes the protection of minors and vulnerable individuals very seriously. Our platform is strictly for individuals aged 18 and above, with no exceptions. Here are the measures we have in place:
Age Verification: All new my9988 players are required to confirm that they are at least 18 years old upon registration. In certain cases, we may request age verification documents (such as a copy of your MyKad) before processing your first withdrawal. Any account found to belong to an underage individual will be closed immediately.
Guide for Parents and Guardians: If you share a device with children or younger family members, we encourage you to take the following steps:
Individuals in the Self-Exclusion Program: If you are currently in a self-exclusion program at my9988, attempting to re-register is a violation of our terms and will result in the immediate closure of any new account. If you find yourself trying to bypass your own self-exclusion, this is a strong sign that you need professional support right away.
Self-exclusion is a serious decision, and we fully support players who choose this path. Here are the full details of the self-exclusion options available at my9988:
During any self-exclusion period, my9988 will:
To apply for self-exclusion, contact my9988 support via live chat or email at support@my9988.xyz. State your preferred self-exclusion period and our representative will process the request within 24 hours.
For my9988, responsible gambling is more than a licensing requirement — it is a core value that shapes how we build our products, train our staff, and engage with players. Here are our concrete commitments:
Staff Training: All my9988 staff who interact with players, particularly the customer support team, receive specialised training to identify signs of problem gambling and to respond with empathy while providing useful information about available help resources.
Behaviour Monitoring: my9988's system automatically monitors play patterns that may indicate unhealthy behaviour — such as increasingly frequent bets within a short period, loss-chasing patterns, or betting at unusual hours. When such patterns are detected, our team will proactively reach out to the player to offer information about responsible gambling tools.
No Promotional Pressure: my9988 does not send bonus offers or promotional materials to players who have activated self-control tools such as loss limits or a cool-off period. We do not use marketing techniques designed to push struggling players to keep playing.
Game Fairness: All casino games at my9988 use an independently verified Random Number Generator (RNG), and live casino tables use real physical equipment. There is no manipulation of results — every win and loss is a genuine outcome of fair chance and skill.
Policy Review: my9988 reviews our responsible gaming policies and practices on a regular basis, and we continually work to improve the effectiveness of our self-control tools based on player feedback and evolving industry best practices.
If you or someone you care about is struggling with a gambling-related issue, professional help is available. Here are the support channels you can reach out to:
Remember — asking for help is a sign of strength, not weakness. Problem gambling is a health issue that can be successfully treated when identified early and addressed with the right support. You don't have to face it alone.
These tools are available in your account settings and can be activated at any time without needing to contact customer support first.
Set a maximum daily or weekly deposit amount. Takes effect immediately when lowered. Increases require a 24-hour cooling-off period.
Set a daily or weekly net loss limit. Betting will be automatically blocked once the limit is reached.
Set a maximum daily play session duration. A warning notice will appear when your time is almost up.
Take a break from the platform for 24 hours up to 6 weeks. Your account will be inaccessible and promotions will be paused during this period.
Account closed for 6 months, 1 year, or permanently. Cannot be reversed before the period ends. Account balance will be returned.
Stop all promotional communications, including bonus offers and tournament notifications, without closing your account.
If you play at my9988 regularly — whether you are betting on weekend EPL matches, enjoying a few rounds of baccarat at the Live Casino, or following the MPL MY esports markets — the first thing we want you to know is this: playing can be a fun and entertaining experience, but it takes genuine awareness and active self-control to keep it that way.
Many Malaysian players enjoy playing at my9988 in a healthy way — they set a budget, play within their means, enjoy the excitement of competitive markets, and stop when they have had enough. For these players, responsible gaming is simply how they naturally play. But we understand that not all players are in the same position, and life circumstances can change — financial pressure, personal problems, or emotional emptiness can quietly shift the way someone plays without them even realizing it.
That is why my9988 invest in self-control tools that actually work — not just ones that exist for show in a terms of use policy. The deposit limit you set is a hard limit: our system will not allow you to deposit even RM 1 beyond the limit you have chosen, no matter how many times you try. The loss limit you activate will automatically block all new bets once the limit is reached, with no exceptions. These are not mere "suggestions" — they are real, enforced safeguards.
One thing to understand about betting is that it carries real financial risk. No matter how well you analyze football statistics or how well you know blackjack strategy — the outcome of every match or hand involves an element of chance that no one can fully predict. Players who gamble responsibly understand this and accept the possibility of losses as part of the entertainment experience, much like accepting that money spent on a movie ticket or concert will not be refunded.
The hardest part of responsible gambling is recognising when the line has already been crossed — because it usually happens gradually. It starts with "just a little more to recover what I lost" — and before long, that becomes the default way of playing. At my9988, we have designed monitoring systems to detect patterns like these early, and our support team is trained to approach players with empathy and without judgment when these signs appear.
For parents in Malaysia who are concerned about their teenagers accessing online betting platforms, my9988 has a strict age verification process in place. We also encourage open family discussions about the risks of online betting. Education is the most effective prevention tool — a child who understands how betting works and the risks involved is more likely to make informed decisions when they reach adulthood.
If you yourself are struggling with gaming habits that feel out of control, we want you to know that reaching out for help from my9988 is the right and courageous step. Reach out via live chat or email — we won't judge you, and we won't try to talk you into continuing if your situation calls for a break or self-exclusion. Your wellbeing matters far more than any deposit or bet.
In closing, my9988 believe that a good betting platform isn't one that just wants you to play more and more often — it's one that wants you to play in a way you won't regret tomorrow. We're here for your entertainment, not to take advantage of you. Use the responsible gambling tools we provide, play smart, and don't hesitate to reach out if you need help in any way.
Answers to the most frequently asked questions from Malaysian players about responsible gaming tools and self-control features.
If you or someone you care about is facing a crisis related to a gambling problem — including severe financial stress or deteriorating mental health — please seek help immediately. Contact the my9988 support team via 24/7 live chat for urgent self-exclusion management, or reach out for professional counselling through mental health services available in Malaysia. Remember: you are not alone, and help is available.
Register a free my9988 account today and enjoy a fun betting experience with our responsible gambling tools built in for your safety. Over 500,000 Malaysian players have trusted my9988.